GENERAL LINE : +603 2332 5200

For internal dispute resolution, you may contact our customer service personnel:

Write to us at :

  • Business Development Department
    AmanahRaya Investment Management Sdn Bhd
    Human Resources Representative
    Level 59, Vista Tower, The Intermark
    348, Jalan Tun Razak
    50400 Kuala Lumpur
  • Via phone to : +603-2332 5200 (General line) during business hour 8:00am – 5:00pm, Mondays to Fridays
  • Via fax to: +603-2332 5201
  • Via email to : smd@arim.com.my

OR

  • Compliance Department
    AmanahRaya Investment Management Sdn Bhd
    Human Resources Representative
    Level 59, Vista Tower, The Intermark
    348, Jalan Tun Razak
    50400 Kuala Lumpur
  • Via phone to : +603-2332 5200 (General line) during business hour 8:00am – 5:00pm, Mondays to Fridays
  • Via fax to: +603-2332 5201
  • Via email to : compliance@arim.com.my

 

If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the following bodies, details of which are as follows:

Federation of Investment Managers Malaysia (FIMM)’s Complaints Bureau:

  • Via phone to : +603–7890 4242
  • Via email to : complaints@fimm.com.my
  • Via online complaint form available at : www.fimm.com.my
  • Via letter to :
    Legal, Secretarial & Regulatory Affairs
    Federation of Investment Managers
    Malaysia 19-06-01, 6th Floor Wisma
    Tune, No. 19 Lorong Dungun
    Damansara Heights
    50490 Kuala Lumpur

OR

Financial Markets Ombudsman Service (FMOS):

  • Via phone to : +603–2272 2811
  • Via email to : enquiry@ofs.org.my
  • Via letter to :
    Financial Markets Ombudsman Service (FMOS)
    Level 14, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur.

 

You can also direct your complaint to the SC even if you have initiated a dispute resolution process with FMOS. To make a complaint, please contact the SC’s Investor Affairs & Complaints Department:

  • Via phone to Aduan Hotline at : +603–6204 8999
  • Via fax to: +603-6204 8991
  • Via email to : aduan@seccom.com.my
  • Via online complaint form available at : www.sc.com.my
  • Via letter to :
    Investor Affairs & Complaints Department
    Securities Commission Malaysia
    No 3 Persiaran Bukit Kiara
    Bukit Kiara
    50490 Kuala Lumpur

A Proud Subsidiary of Amanah Raya Berhad

Amanah Raya Berhad is Malaysia’s premier trustee company owned by the Minister of Finance Incorporated. With a century-long legacy dating back to 1 May 1921, Amanah Raya Berhad has served our nation for 100 years. They are the market leader in providing Trust, Estate Administration, Will Writing, and Custody Services.