GENERAL LINE : +603 2332 5200

For internal dispute resolution, you may contact our customer service personnel:

Write to us at :

  • Business Development Department
    AmanahRaya Investment Management Sdn Bhd
    Human Resources Representative
    Level 59, Vista Tower, The Intermark
    348, Jalan Tun Razak
    50400 Kuala Lumpur
  • Via phone to : +603-2332 5200 (General line) during business hour 8:00am – 5:00pm, Mondays to Fridays
  • Via fax to: +603-2332 5201
  • Via email to : smd@arim.com.my

OR

  • Compliance Department
    AmanahRaya Investment Management Sdn Bhd
    Human Resources Representative
    Level 59, Vista Tower, The Intermark
    348, Jalan Tun Razak
    50400 Kuala Lumpur
  • Via phone to : +603-2332 5200 (General line) during business hour 8:00am – 5:00pm, Mondays to Fridays
  • Via fax to: +603-2332 5201
  • Via email to : compliance@arim.com.my

 

If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the following bodies, details of which are as follows:

Federation of Investment Managers Malaysia (FIMM)’s Complaints Bureau:

  • Via phone to : +603–7890 4242
  • Via email to : complaints@fimm.com.my
  • Via online complaint form available at : www.fimm.com.my
  • Via letter to :
    Legal, Secretarial & Regulatory Affairs
    Federation of Investment Managers
    Malaysia 19-06-01, 6th Floor Wisma
    Tune, No. 19 Lorong Dungun
    Damansara Heights
    50490 Kuala Lumpur

OR

Financial Markets Ombudsman Service (FMOS):

  • Via phone to : +603–2272 2811
  • Website : www.ofs.org.my
  • Via letter to :
    Financial Markets Ombudsman Service (FMOS)
    (formerly known as Ombudsman for Financial Services)
    Company No: 200401025885
    Level 14, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur.

 

You can also direct your complaint to the SC even if you have initiated a dispute resolution process with FMOS. To make a complaint, please contact the SC’s Investor Affairs & Complaints Department:

  • Via phone to Aduan Hotline at : +603–6204 8999
  • Via fax to: +603-6204 8991
  • Via email to : aduan@seccom.com.my
  • Via online complaint form available at : www.sc.com.my
  • Via letter to :
    Investor Affairs & Complaints Department
    Securities Commission Malaysia
    No 3 Persiaran Bukit Kiara
    Bukit Kiara
    50490 Kuala Lumpur

A Proud Subsidiary of Amanah Raya Berhad

Amanah Raya Berhad is Malaysia’s premier trustee company owned by the Minister of Finance Incorporated. With a century-long legacy dating back to 1 May 1921, Amanah Raya Berhad has served our nation for 100 years. They are the market leader in providing Trust, Estate Administration, Will Writing, and Custody Services.